Starting a new service can be both exciting and nerve-wracking at the same time. Our intake process has been created to ensure an effective service plan can be developed and team members can receive adequate training in order to best serve you. We hope you find this information helpful.

If you have enrolled in group services, please read about getting started with groups.


Complete an Intake Form

This is the first step in the intake process for services at Best Behaviour Inc. Upon receipt and review of the completed intake form, we will follow up with you to share an update regarding available services. At this time, we are also happy to schedule a time to meet over the phone to answer any questions you may have about our services or ABA therapy.


Schedule and Complete a Phone Meeting

When we are ready to process your intake, we will follow up with you to schedule a time to chat over the phone to discuss your family's needs in more detail, possible service options, and review next steps. If you decide that you would like to go ahead with services, some paperwork will be shared with you and so we can begin the registration process. This will include a registration form and medical alert form (if applicable).


Complete Required Paperwork

The required paperwork can be completed independently or with one of our team members. Once the required paperwork is completed, an intake meeting will be scheduled.


Schedule and Complete an Intake Meeting

During the intake meeting, the goal is to get to know each other and put together a customized service plan. It is a chance for us to meet the learner and identify next steps regarding assessments and program goals. A consent form will also be completed at this time.


Begin Services

After the intake meeting, we would begin scheduling appointments for any initial assessments that need to be completed. The results will be summarized and a service plan will be prepared. The learner's behaviour plan and/or behaviour protocol will be written up and shared in a meeting to review the assessment results and programs/goals (typically prior to starting sessions but it may also possible to work on it as sessions get started). Once we've received consent to go forward with the plan, sessions can begin.

For one-to-one therapy, your team's Senior Therapist will begin sessions and have the ABA Therapists slowly transition on after completing some joint observations/sessions.

Of course, there are going to be individual variations to this process based on the needs of the team member and/or learner. For example, consultative services may not require a full behaviour plan to be written.

Following this process will ensure evidence best practices are being considered at all opportunities.



Then the fun part begins! The chance to work together. Here you can find a welcome letter from Sophia Catania, our Clinical Director. You can also read more about what to expect when accessing therapy in-home and at the centre.