Best Behaviour Inc. is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code(“OHRC”) and the Accessibility for Ontarians with Disabilities Act, 2005(“AODA”). Best Behaviour Inc. understands that the AODA does not substitute or limit its obligations under the OHRC or obligations to people with disabilities under any other law.


Best Behaviour Inc. is committed to excellence in serving all clients and team members, including people with disabilities. The following policies are consistent with the principles of independence, dignity, integration, and equal opportunity for people with disabilities.


Assistive Devices

  • People with disabilities may use personal assistive devices when accessing or providing services at Best Behaviour Inc. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access or provide services.
  • Best Behaviour Inc. will ensure that team members are trained and familiar with various assistive devices within their place of work.



  • Best Behaviour Inc. will communicate with people with disabilities in ways that consider their disability, and work collaboratively to determine what method of communication works for them.


Service Animals

  • Best Behaviour Inc. welcomes people with disabilities and their service animals. Service animals are allowed in places of work that are open to the public.
  • A service animal can be identified through visual indicators, such as wearing a harness or vest, or helping the person perform certain tasks for reasons relating to their disability. If an animal is not easily identified as a service animal, Best Behaviour Inc. may ask the person with a disability to provide documentation from a regulated health professional. A regulated health professional is defined as a member of one of the following colleges: College of Audiologists and Speech-Language Pathologists of Ontario, College of Chiropractors of Ontario, College of Nurses of Ontario, College of Occupational Therapists of Ontario, College of Optometrists of Ontario, College of Physicians and Surgeons of Ontario, College of Physiotherapists of Ontario, College of Psychologists of Ontario, College of Registered Psychotherapists, and Registered Mental Health Therapists of Ontario.
  • If service animals are prohibited by another law, or due to other environmental constraints, Best Behaviour Inc. will explain why the animal is excluded and discuss with the person another way of accessing or providing services.


Support Persons

  • A person with a disability who is accompanied by a support person will be allowed to have that person accompany them to the place of work. Fee/fare will not be charged for support persons.
  • In certain cases, Best Behaviour Inc. may require a person with a disability to be accompanied by a support person for the health or safety of the person with a disability or others. Before deciding, Best Behaviour Inc. will consult with the person with a disability to understand their needs, consider the health or safety reasons based on available evidence, and determine if there is no other reasonable way to protect the health or safety of the person or others.


Notice of Temporary Disruption

  • In the event of a planned or unexpected disruption to services for persons with disabilities, Best Behaviour Inc. will notify the affected individual(s) promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative arrangements if available. The notice will be distributed electronically, and via paper copies upon request, to the affected individual(s).



  • Best Behaviour Inc. will provide accessible service training to all team members, anyone involved in developing policies, and anyone who provides services or facilities to clients and team members on Best Behaviour’s behalf. Training on accessible service will be provided for those entering into any contractual agreement. Training will include the purpose of the AODA, service standards, policies related to service standards at Best Behaviour Inc., how to interact and communicate with people with various types of disabilities, how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person, how to use the equipment or devices available that may help with providing services to people with disabilities, and what to do if a person with a disability is having difficulty in accessing services at Best Behaviour Inc. Training will also be provided when changes are made to accessible service policies.


Notice of Availability of Documents

  • Best Behaviour Inc. will notify the public that documents related to accessible service are available upon request by posting a notice at Documents will be made available electronically, and via paper copies upon request. Best Behaviour Inc. will provide this document in an accessible format or with communication support upon request. The person making the request will be consulted to determine the suitability of the format or communication support. The accessible format will be provided in a timely manner, at no additional cost.


Modifications to This or Other Accessibility Policies

  • Policies at Best Behaviour Inc. that do not respect and promote the principles of dignity, independence, integration, and equal opportunity for people with disabilities will be modified or removed.


Questions or Concerns

  • Best Behaviour Inc. welcomes feedback on these Accessibility Policies and Procedures. Our Accessibility Officer is Sophia Catania. Sophia would be happy to discuss any concerns about this policy. She can be reached at (226) 755-0015 or
  • A formal complaint or inquiry may be submitted in writing to the attention of Sophia Catania. She will acknowledge the complaint/inquiry, investigate it promptly, and send notification in writing of the outcome of the decision and the reasons behind the decision. If the notification does not satisfy the complaint, a complaint may be sent to the Government of Ontario. Contact information is as follows:
  1. Government of Ontario
  • 1-866-515-2025 or by TTY: 1-800-268-7095


Updated: November 2021